Showing posts with label Marketing. Show all posts
Showing posts with label Marketing. Show all posts

Saturday, November 28, 2015

Google SEO Antics - Revenge of The Algorithms

Well, Google's at it again! Back in September of 2008 (here), I wrote all about how the good people in the bowels of the Googleplex, in an effort to improve peoples' search results, had tweaked the algorithm just enough that a number of photographers websites fell off the radar. This was happening to a number of photographers across providers, platforms, and hosting companies. This is akin to a "rolling blackout" where whole areas of a geographic region get hit with a loss of power, in a coordinated manner to reduce the load on the power grid. However, in this case, entire sections of the web are getting lost in Google purgatory while the algorithm experts decide if you should return to your "little spot of heaven" or be banished to the hell that is beyond page 3 in the search results.

If you're in that purgatory right now, you're feeling the heat in the form of a fear that you will lose clients, and perhaps never return to your previous search-engine-return-position (SERP). Know this - you are not alone, it's just your time to feel the pain of the "rolling blackout" of Google's dominance.
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Make no mistake, friends, about you marketing efforts - SEO is definitively not a "set it and forget it" effort. Get out there and build quality links from relevant places to your website. Switch out your images with new ones - all of these things (and others) are what makes Google happy - fresh content that has inbound links from trusted sources.

If you did a half-hearted SEO effort with your provider, regardless of who they are, and have just let it go - you have little to blame but yourself. If you did a decent SEO effort, realized the results, and rested on your laurels - you have little to blame but yourself. SEO is an ongoing effort that you must stay on top of if you are to experience good results over the long term. Blaming Google or your provider isn't a solution. Am I aware of users of certain providers (NeonSky, liveBooks, etc) experiencing this? Yup. Are they to blame? Nope. Just like some crappy self-built-by-your-college-age-nephew website can rank #1 and then fall off the map, so too, can a $3,000 premium-brand website that was ranked #1 vanish. Your success is up to you.

Since both Rob Haggart's sites, along with those of liveBooks (disclaimer - liveBooks advertises here on PBN) have "shadow" sites showing an HTML edition to be more easily spiderable than a Flash site, let's discuss the concern about what some are worried about called Google's "duplicative content" penalty. On the face of this, it's a flawed argument, because if Google could spider the Flash edition of the site, then there would be no need for the HTML version, right? Thus, Google is blind to the Flash version of a tricked-out site and only sees the HTML version, so how can Google see, for example, celebrity portrait photographer Brian Smith's flash site (here) when it can only read his html version of his site (here)? The answer is, they only see the HTML version.

If you're looking for someone to handle your SEO for you, I encourage you to contact two people I trust on SEO matters, William Foster (a Sacramento-based photographer who does SEO consulting), or Blake Discher (a Detroit-based photographer that also does SEO consulting).

Lastly, unless your name is Richard Avedon, Annie Liebovitz, or some other celebrity photographer, no one is searching for you by name - they are searching for you by geographic region/area, or by your specialty - maryland portrait photographer, or maryland wedding photographer, for example. So, don't go gauging your visibility by a vanity search, unless you're vain.

Related:
Search Engines And Your Website (9/26/08)

It's Google's World, You're Just A Small Part Of It (11/28/07)

SEO - Wild Wild West or Reason and Logic? (3/4/08)


Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Wednesday, November 25, 2015

Marketing: Success Depends on the Details



How often are you reminding your clients that you are still alive? That you still want their business? As the playing field continues to evolve, reminding clients that you are still out there, working hard, and looking forward to working for them, is important.

Many people who find themselves a bit slow, are (hopefully) finding the time to do some much needed marketing. And for those who are still busy? You should be marketing when you're busy - in fact, you shouldn't stop marketing at all. The key, is to be thoughtul about your promotional campaign.

So, what details will help you be the most effective? How frequently? When? How?
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We've done a fair amount of research on the subject, and here are some significant statistics that have born themselves out to be true from multiple sources. You can find more stats at EmailStatCenter.

Monthly emails and content and frequency options positively impacted a company's reputation. - Habeas (2008)

Wednesday was the best day of the week in the third quarter of 2007 to send email in terms of click (3.9%) and open rates (25.4%). - eROI (2007)

Most marketers send email to their customers once a week. - Shop.org, State of Retailing Online 2007 report (Sept. 2007)

45% of small businesses execs want to receive the (email) newsletter weekly, 34% said monthly. - Bredin Business Information (2007)

63.8% of retailers conduct up to three email campaigns each month. - Internet Retailer (Aug 2006)

79% of the respondents said they hit the "report spam" button when they don't know who the sender is. - Email Sender and Provider Coalition (2007)

21% of the emails reviewed appeared completely blank when images were turned off, or stripped inside a variety of email clients. - Email Experience Council (2007)

44% of email users said email inspired at least one online purchase and 41% said it prompted at least one offline purchase. - JupiterResearch's The Social and Portable Inbox (2008)

66% of those surveyed said they had made a purchase because of a marketing message received through email. - ExactTarget, "2008 Channel Preference Survey" (2008)

For advertising-oriented lists, 57% of marketers surveyed said that "emailing unique content by segment" produced routinely justifiable results. - MarketingSherpa "Email Marketing Benchmark Guide 2008" (2008)

69% of at-work email users usually view emails in their preview panes. - MarketingSherpa (2007)

80% of at-work users in the US rely on Outlook, which offers preview panes. - MarketingSherpa (2007)

Most common screen resoltion is 1024 X 768. - OneStat.com (April 2007)

64% of key decision makers are viewing your carefully crafted email on their BlackBerrys and other mobile devices, according to new data. - MarketingSherpa, in partnership with SurveySampling (2007)

64% of online merchants keep key points of content high up in the body of the message. - Internet Retailer (2007)

Utilizing a professional company and/or their tools to test your image rendering across multiple email clients often helps to increase response up to as much as 87%. - Email Experience Council - Email Rendering Report (2007)

A typical landing page visitor spends only 5 seconds on the page. - Marketing Experiments

Seven in 10 US Internet users said they judged these "from" and "subject" lines when deciding whether to report an email as spam. - E-Mail Sender and Provider Coalition and Ipsos (December 2006)

64% of small businesses execs said they decide whether or not to open the (email) newsletter based on who it's from. - Bredin Business Information (2007)

40% of marketers restrict their personalization efforts to the salutation. - Responsys Survey: The State of Personalization (2006)
While there is a lot more insightful information at EmailStatCenter, these are several of the items that are applicable to what we do. Keep in mind while reading items, that there's a difference between B2B and B2C, and you need to know which of these markets you are reaching out to, and segmenting and designing your outreach specific to them. Also take note - some of the above details are about retail marketing, so consider how that might be different from your efforts, if it is.

While it may seem obvious to many, for example, that sending a B2B e-mail at 10pm on a Friday night is a bad idea, knowing how to fine-tune your delivery time and day is important. Knowing as many details as possible helps increase the efficacy (and thus ROI) on your marketing campaign.

As to the "How?" There are several photo-centric services. Adbase, which we've mentioned and reviewed before, as well as AgencyAccess. Read their FAQ's, their white papers, their help pages, their how-to's. Getting it right in your outreach to new and old clients is critical. Put your best foot forward, and do things right, it's your future we're talking about.

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Saturday, November 21, 2015

Your Piece of the Pie

Is it slow for you right now? If so, locating other avenues for revenue (within the field of photography, of course!) may be your next best solution.

Here in Washington, the area is buzzing with the notion that President Obama is making healthcare a major priority. Why? Well, it's not really because those folks want healthcare in this manner, but rather, because of all the opportunities that that new idea will bring to them. Healthcare automation, management, consultants, and so on. The list really does go on and on.

What does this mean for you?
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If there are healthcare providers in the area, this could mean more assignment work for you, and positioning yourself with those providers could mean near future work.

Today, is, of course, Earth Day, and just for the fun of it, we've "greened" the blog. But, could you position yourself to serve the "greening community"?

What about pursuing companies that are involved in the electric vehicles that are ramping up to be built? Parts suppliers? The conversion of gas stations to begin offering electric or hydrogen services?

Are there recyclers in your area that are growing their businesses, looking for new (or refreshed) marketing materials? Do they even know they need it?

On the flipside, if you are working with clients in the defense industry, you might want to revisit your diversification plans, since the President has also indicated a plan to scale those expenses back, and just yeserday the President instructed his cabinet to slash $100 million from their budgets, so if you are earning revenue from those avenues, that's a bit of a potential problem too.

There are plenty of avenues for revenue aside from the ones familiar to you. The key is to be thinking several steps ahead, and as trends change, you want to be on the front end of those changes and prepared for them.

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Tuesday, November 17, 2015

Viral Marketing - What Can It Do For You?



I am contemplating getting my own Epson 7900. I haven't settled on that one yet, but I hear great things about it. The question is - what do I do with it? Print my own photos as art, perhaps? But can I do more? And, what can you do with it?

Enter Cameron Davidson. Cameron (a friend), who has taken not only his printer, but, the PhotoShelter Viral Marketing tool, to a whole new level. When the internet was invented by DARPA, the purpose for it was for communications between universities and the military. Sometimes, what you plan for the use of the product is just the beginning. So too, with the PhotoShelter tool. Cameron is using the tool to make the world a better place, selling aerial prints via his blog - Aerial Prints for Community Coalition for Haiti - to make a difference in the world. Below are over 150 of his images he's selling, and not making a penny from:


Cameron's blog notes - "The money will be used in two ways: to purchase seeds for farmers who lost their crops last fall when Haiti was walloped by three hurricanes in a row and for a feeding program for a small orphanage in the Central Highlands."

Hats off to Cameron for the difference he's making with this project!

What other things could you do to make a difference?
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Back when the viral marketing tool was in it's infancy - in November of last year - Vincent Laforet (also a friend) decided to make a difference with a scholarship, and noted on his blog here - "all of the profits from these print sales for the next 30 days to a student internship/scholarship…Yep - all of the income (minus the cost of printing, labor, and shipping) will be put towards a student internship/scholarship that I set up. "

Here is Vincent's gallery:


Vincent's effort was so successful, that he posted - Internship Update - it’s on! - a month later, so one can only hope that Cameron's efforts will be as successful - if not more so - than Vincent's!

Hats off to both Cameron and Vincent for using their talents to make a difference in the world, and in the photo community. I think I've found my justification for getting a sweet printer to follow their lead, now if I could only get a few printers to try out.... :-)

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Tuesday, November 10, 2015

Conveying Your Value to a Client

with client budgets tight these days what can you do to convince them that you are worth it? Lowering your prices is an Ill-advised plan because those clients will expect the lower rates when things get better.

Instead promote the VALUE you will bring to the assignment . By emphasizing value with phrases like " our approach to this assignment will bring real value to your customers' perception of your widget..." or "the value we will bring to this assignment will result in images that will make your prospective client more aware of the benefits of your service..."

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You can also emphasize the long term benefits of your work. Conveying to a client in your own words concepts like "long after the sweet fragarence of the floral arrangements had faded, photographs that stink will be a reminder of where costs should not be cut" or "four color press releases won't make up to photographs that miss the moment..."

Let me stress- these are phrases that illustrate concepts and using that language might come across with the unspoken perception of you being " how dare he tell me how to spend my money..."

In the end, you need to convey to your prospective client that you are the best choice for the assignment and right now in a cost-conscious economy, emphasizing your services as valuable will help them make the right choice-you.

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Pitching the Photographic Client - On the Phone

Often what it comes down to when calling a prospective client is the introduction. Suppose, for example, you want to call Jason Adams* at Spin magazine to shoot portraits for them. Your objective is to engage him with your creative talents, right? Wrong. Your objective is to get his permission to send an email to him with a few images, and a link to your website. How do you do this? Well, break down your call into what happens.

First - find out his direct dial number. How do you do that? Well, first things first - what's the main number? A Google search for "Spin Magazine" turns up this - and once there, they conveniently have a "masthead" link - here. Their direct dial number turns out to be 212-231-7400. That'll get you to the receptionist. You can first call that number and say "Hi, can you please tell me the direct dial number for Jason Adams?", and maybe you'll get lucky. If they say "oh, we don't give those out...but I'll connect you..." say "no thank you, not right now" and hang up. You can also ask what his extension number is, and they may give you that. You can also call after hours, select the company directory, and enter Jason's name, and often that automated system will say "connecting you to extension 312, please wait while I connect you", and now you have somewhere to begin.

So, you now now that Jason's extension is 312. That'll get you to him when you dial the main number after hours, and key in his extension, or when you're in their lobby, and want to stalk Jason from the phone on the side table. Don't do that. The next resource is the jobs, PR, or advertising sections of the website. Unlike all the other sections of the website designed to keep the hundreds of thousands of readers from bugging the staff, the advertising department (and thus, that section of their website) is chock full of contact information and direct dial information. So too, the PR section. So, let's delve a little deeper, shall we?

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The "contact" section of the advertising section of the website (here) lists all sorts of emails and direct dials that were missing from the main "contact us" section of the site - here! Surprise Surprise!

In the ad section, we learn that while the main # is still 212-231-7400, the publisher's direct dial number (obviously, to his secretary!) is 212-231-7302. We also learn that one of the account managers there has the direct dial number 212-231-7355. Other people listed on this page have the suffix of the phone number 7421, 7426, 7450, 7440, 7470. So, it seems, Spin owns the 7300 and the 7400 exchanges for the 231 prefix, of the 212 area code. So, Jason's direct dial number is most likely 212-231-7312. Bingo! Now, don't dial it just yet, TEST it during off hours. Say, around 10:30 at night, call the number and see if it's Jason's voicemail. Be careful, in today's day and age, many people are forwarding their work numbers to their mobiles, so if he answers, apologize for the wrong number, and hang up! You're not ready to actually talk to Jason yet!

Now, you need to learn Jason's email address. Why? Because you don't want to ASK him for it - you should be saavy enough to have figured it out BEFORE you talk to Jason. Do some more research. Often, as before, the advertising, PR, and Human Resources section of the site has peoples' email addresses. BUT WAIT! You shout, I don't want a job - I want to do a shoot for them! Patience there, friend. heading back to the advertising URL - here - we see that the publisher's email - Malcolm Campbell is mcampbell@spin.com, and the Fashion Director - Kelly Rae is krae@spin.com. Seeing a pattern there? That's right - Jason's email is likely first initial then last name, @spin.com. In other places, it's firstname.lastname@company.com, and then it can be lastname_firstinitial@company.com. In other words, learn the email nomenclature. Now, be careful, because if the person's name is John Smith, there may be more than one "JSmith@company.com", so it'll either be first two letters of the first name then the last name, or it could be jsmith2@company.com. It can get a little tricky there. You an also try doing a search for his email address "jadams@spin.com" and see if it comes up.

Ok, now that you have the contact information, head to the website, or the local bookstore and check out what they're doing now. DO NOT call and offer them something you do that they don't! See what they're doing and think about if you are a good fit or not, and be honest - don't waste there time or yours. If you're spending all your time doing this research, I am assuming you've already been pining about how your work is just as great as what they are running, or better, and you could do that too, so that's why you're doing this research, but, really, be honest!

So, say, you see a great portrait of Fat Joe and Jay-Z in the magazine, and you light your stuff like that, but it says in the credit "Photographed on location in Jay-Z's Atlanta studio, August 12, 2010." And, say, you're a detroit photographer, and the car executives aren't calling these days for updated portraits. So, prepare your pitch. You have 20 seconds. Write it down. Refine it. It might go something like this:
"Hi Jason, I hope I'm not catching you at a bad time, but I wanted to just call and get your permission to send you an email promo. I hate spam, and I didn't want you to think I was spamming you, but I saw that amazing portrait the magazine ran of Fat Joe and Jay-Z, and I work in the Detroit area and wanted to share with you some of my work if that's ok?"
When Jason says "sure, no problem". You can either say "thanks, I'll send it right along", or say "I have your email as JAdams@spin.com, is that correct?" Either way, don't ASK for it, but you could confirm it's right.

There are a dozen ways you can script your call, but the key is to script it, and read it a dozen times to yourself to ensure it's smooth, and you don't stumble, and you sound natural. My first read of that script took 15 seconds. Some might dissect that and say the "I hate spam..." sentence fragment is negative, and should be avoided, but the positive side of that is you're trying to point out that you don't want to spam him. The point is - think, and then re-think your pitch on the phone.

When he says "sure", send it right along - as in, within 5 minutes or so. Don't call first thing in the morning, or at the end of the day. Right before lunch time (remember time zones changes from yours!) or midday - between 2 and 3:30.

Don't leave messages. If he doesn't answer, call back 20-30 minutes later. Don't call right before an "on the hour" or "on the half-hour" time, because he's likely headed to a meeting. So, call between the :10~:20, or the :40~:50 time windows.

How many times does Jason need to experience your name/offering before being ready to do business with you? Nine times. The problem is - for every three times you do put your name/offering infront of him, he's actually only paying attention once. Yup. Don't believe me? Check this link for more insights, and then go buy it as it's a book I highly recommend - Guerrilla Marketing. So, you've just done it twice, and maybe he'll remember it once. You've now got 8 more conscious experiences for Jason to have with your work before he's ready to work with you. Maybe less, if you're really all that you think you are.

What else could you do? Well, you could look up Jason on Facebook and LinkedIn, to see if you can learn more about him. Read his wall postings, and really get to know Jason. Yes, I know you might think this is stalking, but, in reality, it's called gathering business intelligence about your prospective clients, so they become your clients. Once you get to know Jason, you'll want to note in your smart phone things like his favorite drink(s), birthday, kids names, spouse's name, the neighborhood where he lives, where he grew up, and so on. Again, this isn't stalking, it's getting to know more about your client, over time, and then not forgetting that he's, say, an alcoholic, so you don't send him a nice bottle of wine for the holidays. Or, knowing that he's jewish, and would likely take offense at your "Christmas" gift. The above personal client "data" are things you learn from them, over time, whether they share that information with you directly, or post about it on their facebook account - i.e. publically! Either way, be careful how you use the information, as it could come across as really creepy. For example, if you say "hey, my kid just joined Babe Ruth baseball, does your son Timmy like it?" And when Jason says "how do you know my son Timmy plays Babe Ruth?!?!" You can say "oh, I remembered you posted on facebook about the game..." - be honest wherever possible.

You could, of course, get all sorts of contact information from Agency Access, or AdBase. Back in July of 2008 we wrote Getting Clients - A Few Options, and in November of 2008 we wrote Marketing 201: AdBase - A Timesaving and Valuable Tool, which does a lot of the initial research for you, for a fee, of course.


next up? What to write in that email!

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(* Jason Adams, by the way, is a made-up name. He's fictional. I have no idea of there ever was a Jason Adams at Spin, but, you get the point.)

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Sunday, November 8, 2015

Your Own Worst Enemy?

I don't watch the Tonight Show much, but as I was doing some office work, it was on in the background, and Jay's Monday Headlines feature was in full swing. I was only paying minimal attention, when he mentioned a photography business (that, by definition, when they're in his headlines segment, is about to get skewered, so I did a full-stop. He then said:
"Now this person, this is a photographer, she does pets and weddings and portraits. You know, I'm sure she's a fine photographer - just the business card. Women, you find this attractive? Brides to Bitches."
And with that, an example of what is quite possibly one of the most memorable photography business names in my opinion - and for all the wrong reasons.
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First - I sure hope that the proprietor, Cathy Farabaugh, has a model release from the woman on the front of her card. And I don't mean some simple model release. I mean a full-blown all rights including possible defamation clause model release, because the photo that is on her business card and on her website (as shown above), is potentially very problematic from a legal standpoint if she doesn't. Further, I think she's got it all wrong - like marketing gone mad.

Cathy's "About Us" page reads:
Cathy Farabaugh has been a professional photographer for over 25 years in the Columbia area. In her studio, located in West Columbia, she photographs everything from “brides to bitches” as she calls it. She has a large portfolio of her work and has been published nationally and internationally in magazines and on calendars. Her business, Cathy Farabaugh Photography (aka Photos by Cathy and aka Brides to Bitches), has been a respected name in the area for many years.
Really? "Brides to Bitches" is a respected name? Perhaps maybe if your planet is in orbit around the Dogstar! I did a Google Maps search, and found that their StreetView car had been through, so I half-expected a double-wide, but a combination of beat-up pickup truck, new pickup truck, and late-model BMW grace the streetview images. I am finding that very hard to believe that "Brides to Bitches" is considered a respected name in any community. What do you think - is she her own worst enemy with a name like that? And do you think that that's her BMW in the photo? Stranger things have happened, but this one boggles my mind.

Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Wednesday, November 4, 2015

Marketing 201: AdBase - A Timesaving and Valuable Tool

So, how do you go about marketing yourself when you want a ready-made solution that you can implement in a brief period of time, with maximum impact? You outsource.

You are a specialist in your field - photography. So too, was your wet-lab technician in processing your film. So too, are you struggling with mastering photoshop/lightroom/etc in your post-production and workflow efforts. All of these things presumes you have work. However, what if you don't have any? Want more? Want to promote your new website?

We outlined how to use a bare-bones solution like Vertical Response (Marketing 101: Bare-Bones-ing It With Vertical Response, 10/5/08), and that works - when you actually have a list of people to market to. What if you don't? Then, how much will it cost you each month in time, or dollars out-laid to an assistant to update your lists? I submit that your monthly costs will exceed $60 or so, and if that's the case, then why not entrust it to an outsourcing solution like many other things we outsource? Why not let a professional handle the distribution of your marketing materials? Heck, you entrusted the postman when you were using snail mail!

To that end, I thought I'd walk you through my experience using the service AdBase. Step-by-step, so you can see how easy it is. Yes, AgencyAccess, and others, are out there, and yes, AdBase has a free trial here, so too, AgencyAccess here. But, often we as photographers fear the unknown, so this will de-mystify it for you. Show you what's possible. But, it's by no means exhaustive. This is one way, but there are, of course, many others.

So here we go - step-by-step, though setting up a mailing list campaign using AdBase, and then summary thoughts and pricing information at the end.
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The first thing you'll do on the home page, once you're signed in, is go create a list of people you want to make out reach to. You can, of course, use pre-made lists, but let's go through the process of creating our own. First click on the My ADBASE tab, as shown below.
Scroll down to the "List" section, and choose from the drop-down menu "Custom List".
Once you've done that, ADBASE has broken down the variety of categories into several super categories, separated by US, and Canadian.
Below, for this mailing, we've chosen US Print Advertising, and there are a total of 10,266 e-mail addresses at 1,953 companies that hire, within that category, across the country. We can further narrow down that field using one of the other 8 filters, from agency size, job title, type of business, and so forth.
With that in mind, let's make outreach to just the geographic region that is "Northeast", as chosen below. We could have specified one or more area codes, or even a specific zip code. Remember, we're building a list here, and more importantly, we can build multiple custom lists. So, if I wanted to build a list for the DC area, I would choose area codes 202, 703, and 301. If I then wanted to add in Baltimore and Richmond, I would build a list that included those area codes. And lastly, we can then select multiple lists to mail to as a part of the mailing. So, you can take the shotgun "pray and spray" approach, or you can take a snipers tact, with extreme precision - say, just award-winning firms in the 202 area code that have billings over $5m a year? Bingo, you can do that.
Below is the summary of our list, refined by region to just 3,901 e-mail addresses. While that may seem like a small number, it's still a huge number, and probably not one you can manage to market to, and to maintain an ongoing market outreach to. Remember, this is a marathon, not a sprint, so choose your recipients with the notion that you will be marketing to them over time, repetitively.
Below you will see the tab for your next destination - eMailer. Click that tab, and let's have a look.
Below is the "Summary" tab, and you'll want to start here. Choose a name that means something to you, and then begin to choose what type of e-mail you want to send. For my first attempt with them, I took the same html template that I used on Vertical Response, and sent that out. Here, we're going to use a very basic version of one of their templates, and talk about some of the variations you can apply to those.
Your next tab is the "Style" tab. Of course, as you become more familiar with the features and options, you can choose to customize them, but in this case, I'll be choosing the Simple Black style.
Up next is the layout. YOu can see that you can choose how any images, and the spacing between each. This is a very what-you-see-is-what-you-get (WYSIWYG) approach. If you want to add text in, other image areas, and so forth, just selecting the boxes allows you to do that very easily. You can also specify the final width of the e-mail, and the default is 650 pixels.
If you choose, as I have selected below, to have 3 images in the layout, you are presented with six variations to choose from, which pretty much runs the gamut of options. After looking at this, I decided that I wanted to do just one image, as above.
Next up is the Content tab. Think long and hard about the subject line, to minimize the likelihood that it'll get deleted. What subject line would peak your interest? What would get an instant delete? Also of importance is the Plain Text box. This is the e-mail that people who don't get/want html e-mail will see, so be sure there's a link to click in there, as well as other insightful/informative text. As you can see, I've opted to personalize the salutation, which I did by clicking the small icon at the top of that box of the two heads, and chose the field - in this case - first name, whom I wanted to be identified in my salutation. I felt this was more personal than a "Hi there!" salutation.
Next up is the Featured Image entry. This is where you'll select or upload your image. Since I don't have one already uploaded, once I click "Select", I'll choose the "Upload New Image" tab and upload it. Of critical importance is the "Terms" checkbox. If you're a photographer, it's easy to certify that you own the copyright - unless that work was shot as a Work-Made-For-Hire assignment, then you have no right to use the photo. If you are in another field - retoucher, or another field, you are certifying that you have permission from the photographer to use their image.
Once I've selected my image, named the file, the "Upload Image" button appears, and clicking that uploads the file to the ADBASE server.
Now, we see a preview of everything, and on the left is a preview of the text inputs, and two images below is the preview of the what the e-mail will look like. You can click the "View Full-Size" button to see the e-mail, as well as all the other text at the bottom that is compliance information with SPAM laws. If I had opted to have text areas, I would see that information in this preview as well.
Below is a general preview of the e-mail.
If you're not careful, you'll miss the "Linked to" option. It's important that when someone mouse-over and then click on the images, they they get taken to your website, so clicking the "Add Link", and then entering in the destination information there is important, as shown below.
The next tab is the Tracked Links tab. These are the links that ADBASE will actually track for you to see if somone has clicked on the ad. This is especially valuable when you have multiple images, to see which images were the most popular in the e-mail you sent out.
Next tab is the Delivery Options tab. Here you'll fill out where the e-mail came from, and which list you've chosen. ADBASE will tell you how many e-mail credits you have left, and how many you'll be using up based upon the size of your list.
Down near the bottom is a "Preview Recipients List" link. Clicking that gives you a list of everyone that is on your list, and other details about them. (This is probably a screen grab you'll want to click to see larger, but all of them in this piece are click-to-see-larger enabled.)
Clicking the "Save and Review" tab above, you come to see everything specific to this e-mail campaign. When you're ready, click the "Schedule This Email to be Sent".
Here, you may choose to do it immediately, or at a specific date and time. I strongly encourage you to be thoughtful about this and do it at the right time, not just rightaway.
Then, you'll see that your e-mail is set and pending, ready to go, as below.
Once the campaign is underway, you can see it in progress. Below is the first one I did, in progress. You can see that almost 1,000 people viewed my e-mail with the image, (the number well exceeded 1,000 when the entire campaign was done). What you can also see is that I didn't get a great deal of clicks through to my website. Perhaps this was as a result of a bad image choice, or the shotgun approach to the mailing in terms of reaching the right audience.

When I asked ADBASE about my mistake, they responded:
I noticed that the open rate of your campaign is currently 17%. This is obviously lower than our system average. After taking a quick look at the lists that you sent your campaign to, it is clear that you didn’t spend a lot of time targeting your list (e.g. you mailed all magazines instead of picking magazines with specific subjects). In our experience, the more targeted the distribution, the higher the open rate. For comparison, the average email campaign sent using Emailer has a distribution of just over 1,000 contacts.

I would also point out that the open rate you achieved with your Vertical Response campaign is much more in line with that one would get by mailing a personal client list which I believe is what you did.
Ok, lesson learned, I won't do that again!
Take special note of this - 84% done. ADBASE doesn't blast out every e-mail all at once. They do it over time. They do this so as to not otherwelm the recipient's servers.
Here's an explanation of why they throttle:


I also asked about e-mails going to people outside of normal working hours, and what impact that had on view/open/click-through rates. Here's what they wrote, in response:
We do acknowledge that sending promos outside of business hours does reduce their open rate. Our average open rate is currently 21% overall. This goes up to 22% between the hours of 8am-6pm and drops to 18% after-hours. So the effect is not huge but it is still significant in our opinion. As a result, we are currently testing some changes to our back-end system that will prevent our mail throttling system from sending email outside of normal work hours. This will lead to campaigns taking a bit longer to send, but should have a positive impact on the overall open rate.
So what does using the service cost? ADBASE subscriptions range in price from $395 to $1,695, with pricing depending upon the desired functionality and coverage each client requires. Their most popular editions are the Editorial edition and the Standard North America edition. If you wanted to go whole-hog, the Premium North America edition has the same functionality as the Standard North America edition, but includes 1) Emailer, their custom-designed email tool that allows you to determine which individuals open their email and visit their websites, for ease of followup, and 2) Fine Art data which includes art galleries, museums, and corporate art curators.

Each Subscription Includes:
  • One-year license to access the edition of your choice
  • Unlimited usage and access during the subscription period
  • Constant updating of the database
  • ADBASE Accuracy Guarantee
  • ADBASE Insight (educational resources for Creatives)-practical articles, webcasts, whitepapers and podcasts-all content created specifically for artists by the ADBASE team and industry experts
  • Access to partners and their special offers for ADBASE clients including: sourcebooks, postcard printing and mailing services, and consultation services
  • Choice of output including mailing labels, email lists, and telephone call sheets, ASCII output, mail fulfillment
The typical photographer/client chooses a North American subscription with Emailer, along with an annual capacity of 24,000 Emails. Overall, when this is sold as a bundle, the cost of each email works out to about 3.5 cents. Obviously this is more expensive than others, but they have built a system that is so specific to the needs of artists that they believe it still delivers a lot of value as evidenced by over 50% of our clients having added Emailer onto their subscriptions.

ADBASE is the only provider that offers an online email solution where you yourself create and send your promotions, freeform, or with the templates, as shown above. They also are able to pinpoint more than 25 specific regions, if you're taking a regional approach to your campaign. Lastly, ADBASE is the list provider used by ASMP, APA, Alt Pick, theispot, Serbin Communications and many others.

Clearly, ADBASE is well defined as substantially different from options like Vertical Response, eROI, Constant Contact, and other bare-bones solutions, and making an investment in ADBASE is worthwhile to consider at approximately $0.035 per e-mail, up from $0.01 with Vertical Response.



RELATED:
~ Marketing 101: Bare-Bones-ing It With Vertical Response, 11/4/08


Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
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Marketing 101: Bare-Bones-ing It With Vertical Response

You no doubt saw that we just launched our new website two days ago, and we wanted to get the word out. How to do that? Send a silly e-mail with a few sentences? How could I know if that was effective?

I turned to one solution - Vertical Response, that I was familiar with, and yes, they have a free trial. I know there are others - eROI, Contant Contact, and so forth. What follows is a step-by-step through the process we undertook to launch the campaign, and just how easy it was - save for gathering the list of people to actually send it to, more on solutions for that later.

So, here we go - promoting the website launch.
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Below is the top of the webpage (note, every graphic below, when clicked, opens larger in a new window), showing that you're logged in, and giving you the control tabs to work on your campaign.
Click on the "Emails" tab, and on the right, you'll see "New E-Mail". Click that link, and the options below appear. The default is "e-mail wizard", but that option gives you a lot of really funky templates, that I don't think are consistent with a professional-level photographers' website. When I sent out my campaign, I recreated my website as HTML, using the "Freeform HTML" option. For this example, we're going to use the "Email Canvas" choice, so that you can insert a single image that is a screengrab of your website, or a single image of yours you want to showcase.

Then choose "Next Step".
Below you will see the "Email Creation" section. Choose the label that your e-mail will come from, and select a useful subject line. Then, click on the icon with a little tree on it, which is identifed by the bottom red arrow.
If you have an image that is currently on your website somewhere, you can paste the URL into the top entry line. If you've done a screen grab of your site, or have the image on your computers desktop, just choose the "upload image" icon, as noted by the other red arrow.
Below, there were three "Browse" buttons, and you will see that I have filled one up with the JPEG website_facade.jpg. That file will now reside on the Vertical Response server.
Below, you'll now see what my image looks like, within their "My Images" folder.
Double-click on that image and you will see the window below. There, you can change your ALT text from the default filename (as shown) to something like "John Harrington's New Website", or something else. You can tweak other details of the image, like spacing, and so forth, but it's not necessary. You can also take note of the URL for that image in the top line.
Up above you'll see the "Insert" button at the lower right. Click that, and you'll see the image inserted into your email page. At the bottom of the graphic below, you'll see that you need to put in your physical address, as well as other information to be compliant with SPAM laws. Be sure you do this completely.
Next, as shown below, right-mouse (or cntrl) click the image, and choose the "Insert/Edit link", so that if someone clicks on the photo, they will be taken to your website.
Below you'll see where you can type in your URL. Again, this is the URL that someone will be taken to if they click on the graphic. If you encounter any errors, just click on the "view source" tab to check the HTML, or confirm it works when you send yourself a test e-mail.
Next up is the "Text Content" tab. This is the e-mail that people will see if they don't get html e-mails, and there are very few of them - under 1%. However, you'll want to complete this text with something similar to what I've entered. Be sure there is a link to your website there!
Following that, click on the "2. Preview" tab, and confirm that your e-mail looks good.
Next is the "3. Send Test" tab. You can choose option 1, and elect to just have it sent to yourself, or you can include up to ten people to get the test. this is often helpful if you're working with a marketing consultant, or want feedback from a spouse/partner, trusted colleague, or whomever. They will get both the text version, and the graphic version. What you see will be exactly what your list gets.
Once you've clicked the "Send Test" button, you will get confirmation that your test was sent, and the links that were converted from standard links, to trackable links, as detailed below.
Next, it's time to select who you want e-mails to go to. Here's where your hard work begins, and where a list service like AdBase or AgencyAccess actually becomes significantly valuable, but more on them in another post. The challenge here is to collect a list of e-mails that you are targetting. Vertical Response charges about $13.00 per 1,000 e-mails they send out for you, and you buy them in blocks, but you have to populate the lists yourself.
Next, you'll want to schedule your e-mail to go out, and you have a wide window to do so. Vertical Response has a review schedule, because they want to make sure your e-mail complies with all laws, so you can choose to send it out at the earliest launch time available (Option 1) after their review, or set the time. I highly recommend you set the time yourself. No doubt many of you are working o n things like this at 8pm, or 2am, and if you contemplate your own nature, any e-mails you get at that time are not likely useful ones. Let people clear out their inboxes in the morning, and schedule it for a time after that, and remember time-zone variations too!
Next is the last tab "Launch". Here, they validate that you have everything completed, and once you click "Launch Campaign" and it's in the queue for approval, you can't change the content or mailing list, but you can unlaunch and then re-submit it.
So, that's it, bare-bones style. Vertical Response does not charge an annual fee, and the cost per e-mail is about $0.01. Yet, you have to do everything yourself, and the templates they offer are not photo-centric.

You may ask - why bother, especially if I am just mailing to 20 or 50 people? Can't I just send the e-mail from my own desktop?

It's detailed information like that below that is really helpful. It helps you see how effective the e-mail was. There's no "shot in the dark" approach. I see that over 37% of the people saw my image in the piece, and that a subset of that clicked through to my site. For a mailing of just over 1,100 people, that's a decent read/response rate. Would I have liked it to be higher? Sure. I also can see how fast people read/clicked it too.

In addition, to can click that "Domain Report" tab, and see just how many people from each company opened it, clicked it, and even unsubscribed from your mailing list. This is valuable information for you to have, and allows you to tailor your campaigns moving forward.


Ok, so then, what's with all the companies selling lists? Do you really need to use them? Are they worth it? In a word - YES!

Consider this - Adbase (information here) has multiple versions for artists, from Editorial, to Regional, to Standard, to Premium. And, if you click here, you can request a free trial to give them a spin. We are working on a review of their services, as comprehensive as this one. AgencyAccess has a free trial too, to check that offer out, click here.

One of the things that struck me in preparing lists from scratch, was how much labor was involved, and that was just collecting and concatenating the information, and that information is static, and does not include any of the time maintaining your list. Let's say an annual subscription to AdBase of AgencyAccess is $700. At first blush, that sounds like a large amount of money - in fact, it probably sounds like a deal-breaker, but it shouldn't be. Back when we wrote about Mastheads.org, (Getting Clients - a few options, 7/7/08) there was plenty of suggestions at the value of their $24 offering. Nelson Nunes, founder of AdBase wrote about them at the time:
Mastheads.org is good if you are only interested in getting a few names off of a select number of mastheads. If you need to create or update a mailing list for direct marketing purposes, you would still have a considerable amount of work to do. That is, you would still have to analyze the masthead to determine which contacts are of interest to you (i.e. involved in selecting a photographer), enter all the information into a database and double check every piece of information to make sure you didn't make any entry mistakes. The first time you do this, you would also have to check that the address provided in the masthead is the correct address for the contacts of interest to you as generally the contact information provided is for the advertising sales department.

This might make sense if you are a photographer that works in a very specific niche and only targets a handful of magazines. Even then, the value of Mastheads.org is not clear as you would likely want to subscribe to those magazines to keep on top of what photography is being used. For any photographer doing more general work, the amount of effort required to keep a mailing list up-to-date using mastheads, whether from Mastheads.org or directly out of magazines, will quickly add up to much more than the cost of a subscription with a service like ADBASE.
And that brings up a much more critical point - the cost of list maintenance. I spent hours and hours, and hours putting my own list together, and even then, how could I be sure that "Liz Smith" and ClientCompany is "liz.smith@clientcompany.com", or is she "elizabeth.smith@clientcompany.com"? and do I want to be the one doing all that work for just one list, not to mention all the work to check and re-check who is now at what company? Nope, I don't. Nunes points out, specific to pulling information from just editorial mastheads:
For example, say you can scan through a masthead every 5 minutes (which is aggressive if you include double checking and breaks -- it's pretty tedious work), that's 12 per hour on average. If you have a list of 600 magazines, that will take about 50 hours. Even if you have an assistant working for only $10 per hour, that's more than the cost of subscribing to a full-year Editorial Edition from ADBASE that also includes book publishers. Now that's for only one update. If you plan to send out additional mailings throughout the year, you will have to update the list again costing your more time and money.
But, this isn't about Mastheads (read the previous piece for more information on them), it's about proving the value in preparing and maintaining the list. If you consider a list is $700 a year, that's about $60 a month so that you always have a ready and up-to-date list of e-mails, and then there's a nominal charge per 1,000 e-mails as well. And, these are qualified e-mails too.

So, it seemed to me, after the extensive amount of time I spent preparing just 1,100 e-mails, that using a pay service with tens of thousands, where they've done all the hard work of validating e-mails, and organizing them, might just be a far far more effective and efficient (and time-saving) way to go. To that end, as I noted above, we're working on an extensive review of adBase, and hopefully AgencyAccess too.


RELATED:
~ Marketing 201: AdBase - A Timesaving and Valuable Tool, 11/5/08


Please post your comments by clicking the link below. If you've got questions, please pose them in our Photo Business Forum Flickr Group Discussion Threads.
Read more »